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Complaints

While we strive to provide a first class service, we know that sometimes things do not go according to plan. And while we want residents to be completely satisfied with the service there may be times that customers are not entirely happy with our service.

We have a complaints policy and procedure, which you can download below if you feel that that we have not met our high standards.

A senior member of staff will always deal with complaints and you can be assured that it will be dealt with effectively.

We welcome all feedback on our service and recording complaints, comments and compliments assist us in improving our service to you.

Click here for a copy of our complaints policy.