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Being a good neighbour

As many of our properties are tenemental and you have neighbours we know that from time to time living in a common close can sometimes lead to friction. This guide intends to offer residents a few simple tips on maintaining good neighbour relations, as well as advice on what to do if things do go wrong.

Respect your neighbours – if you know you are having a party let your neighbours know about it.  This will promote a good relationship as well as show some respect.  Remember that guests coming and going must also respect your neighbours.

Understand your neighbours and accept they are different from you and may have lifestyles that have potential to clash.

Pay attention to your location and environment, for example, if you live in an older tenement flat, the noise can easily transmit to your neighbours property.  More often than not you will have neighbours all around you, as well as above and below.  Ensuring you have carpets, or soft flooring, or keeping the volume down on TVs and Musical equipment can prevent unwanted noise travelling and potentially annoying your neighbours. It is also not acceptable to play loud music with the windows open during the day. This is not neighbourly and as anti social as doing it at night.

If you do have problems with a neighbour try and approach them first about it.  Most of us are reasonable people, and a majority of disputes can be resolved without having to involve the Police or housing staff.  Sometimes involving the authorities before talking can make matters worse.

Before complaining ask yourself if it is reasonable to do so.  If so, address the issue with your neighbour as soon as possible so that the problem does not escalate.  Remember your neighbour may not even realise they are doing something wrong, and in most cases will not deliberately be trying to annoy you.

Try and be as tolerant as possible.  A lot of complaints tend to be about one off events, e.g. a New Year’s party, or an audible argument between partners.  Whilst it is not right that residents are disturbed as a result of these events in most cases residents are unlikely to repeat the offence.

Know your rights!  If talking does not work ensure you know what steps you are able to take.  The Council operates an out of hour’s Night Noise team that deals with complaints such as noise or anti social behaviour.  DPHA and other landlords have also signed up to a joint Anti Social Behaviour Protocol, a copy of which is in the downloads section.

For serious incidents you have the right to phone the Police.  You can obtain further advice and assistance from your Housing Officer.

If the worst comes to the worst………… the Association relies on evidence from residents experiencing the problem.  Keep proper notes including dates and times, the facts on whether you spoke to your neighbour or not, were the Police or other authorities involved - if so ensure you note their details and pass these on.

Click here for a link to our anti-social behaviour policy.

Pets

Your tenancy agreement refers to your rights in relation to keeping pets. It clearly states our policy on dogs (with the exception of dogs for the blind). As a landlord we have never accepted that tenement properties are a suitable location for keeping dogs. The area around Dalmuir is entirely unsuitable for the walking of dogs and the resultant issue with illegal dog fouling, now an offence attracting a fine of £40.   Permission is required from the Association for any other pets. The potential nuisance to other residents would be taken into account when a decision is made to allow a pet.