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07/06/2018 - Scottish Housing Regulator

In December 2017, the Regulator decided to engage with our Management Committee after an independent investigation found serious misconduct, mismanagement and non-compliance with Regulatory Standards within the Association. They appointed Mags Lightbody as Statutory Manager to oversee all Association activity. Six appointees were placed onto the Management Committee. Catherine Lowe was then appointed as Interim Director in January 2018. Further investigations were conducted and since December 2017, three long-standing members and another newer member of the Management Committee resigned. The Director also retired and the Head of Finance left the Association.

Now 6 months after their initial intervention at DPHA, SHR have reviewed progress and published their new Regulation Plan for the Association which can be accessed via the following www.scottishhousingregulator.gov.uk.

SHR have confirmed that the Association is working well with the Statutory Manager and appointees and that ‘significant progress’ has been made to address areas of weakness.

This is welcome news, but we know there is still lots of work to be done to get DPHA back on top and delivering for its tenants and other service users. Ongoing support will therefore be necessary to assure tenants and all key stakeholders that the Associations is fully addressing all the issues raised and the Regulator has decided to continue the support from the Statutory Manager and five appointees until June 2019.

Our new Tenants Panels, staff and Management Committee have recently given their views on the options appraisal that is looking at strategic direction of the Association on whether DPHA should stay an independent association or if it would be better placed joining up in some form with another housing association. The Management Committee will consider the findings at its meeting in June 2018. Tenants should rest assure that tenant’s rights would be protected if any change was considered and that change will only happen if it is in the best interest of our tenants.

The Association’s experienced staff team will continue to provide tenants and the community with high quality housing and care services as normal and we will keep tenants and stakeholders fully updated on progress.

20/04/2018 - New Data Protection Regulations and what this means (GDPR)

New Data Protection Regulations and what this means
The General Data Protection Regulations (GDPR) will come in to force on 25 May 2018. The GDPR overhauls many areas of current data protection laws and will replace the existing legislation - the Data Protection Act 1998.

Some of the main changes are:

Notice of Fair Processing – we must provide notices on how we collect and process personal data and the reason for doing so. You will receive a Fair Processing Notice by post which will explain what information we collect, why we collect it, who we share this with and how it is processed. We will also explain how we maintain your information securely.

Proper consent to process – as landlord/factor we have a legal basis for processing tenant’s and owners personal data, however if we need to process sensitive data or re-use your personal data for another purpose, we will ask for your explicit consent. This will be by way of an action like ‘I agree’ or ‘I disagree’ (opting out is no longer an option).

Request to access information – you can still request access to your personal data, however we must now provide this within one month and the previous charge of £10 will not apply.

Additional rights – you can now request to be forgotten or to amend, restrict, or object to any data processing. We will provide further details about this in our Privacy Policy. This will also explain how we deal with breaches of data and what technical security measures are in place to protect all personal data.

Further information can be obtained at https://ico.org.uk/for-the-public/
Download our Privacy policy here
View our Customer Fair Processing Notice here

20/04/2018 - Tenants Panel

Do you want to have your say on the options for the future of DPHA?

We are about to start an options appraisal which will shape the future DPHA to provide the best services possible to tenants and service users. We will be looking at whether to stay as a local independent housing association or if we could do better and more for you if we joined with another housing association.

Our first Tenants Panel meeting will be held on Wednesday, 2nd May 2018 at 7pm in our Office at 631 Dumbarton Road. It will be an informal session and an opportunity to talk to us about your views and visons for the association. Please call Lesley Gillespie, Corporate Services Officer or Pauline McDaid Corporate Services Assistant at the office on 0141 952 2447 if you would like to be involved.

We look forward to working with you all.

16/03/2018 – Breaking News – Stock Condition Surveys to commence

We have recently appointed John Martin Partnership (JMP) to carry out Stock Condition Surveys to 132 of our properties. This information will be used to comply with the standards we need to maintain and determine the programme of works to your homes. These should commence on Monday 19 March 2018 until Friday 6 April 2018. A surveyor may require access to your home to carry out a survey, however it will NOT be necessary to take time off work or wait in for them. It should last approximately one hour, with a visual inspection and will cause no disruptions. Surveyors will carry photographic ID and a letter of authority from us, so please request these items before allowing any access. Contact JMP on 0800 917 9295, with any queries or concerns.