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Reporting Repairs

You can report a repair in person, by telephone, by email maintenance@dpha.org.uk or by writing to the office.

During office hours call 0141 952 2447

Out of Hours:

Plumbing and Heating Repairs (Hi-Flow) 0141 944 6060
All other emergencies (Saltire) 0800 048 2701

Please remember to give the following information:

When you report a repair, you will be told which category your repair is in, see below for timescales and priorities. We can only respond within response times if the tenant is able to offer reasonable access to tradesmen.

The Association operates a priority system of repairs. Each report will be assessed and placed into one of the following categories:

Emergency - Repairs which could be a risk to health or safety, or could lead to serious damage to your home: i.e. Storm damage, rain penetration or water leaks. We aim to attend and make safe all emergency repairs within 4 hours and have the job completed within 24 hours. The Association will operate a 24 hour emergency service 365 days a year. Under normal circumstances, the removal of a hazard and the restoration of services can be expected at the first visit.

Urgent - Repairs which are less serious but which need to be done more quickly than routine repairs, i.e. minor leak, faulty light fitting where there is alternative lighting or a faulty wc flush. We aim to complete all urgent repairs within 2 working days (excluding Saturdays, Sundays and public holidays).

Routine - These are repairs, which have less priority than essential repairs. Examples of routine repairs are: cleaning gutters, fencing repairs as long as there no immediate danger, roof repairs where there no damage is resulting. We aim to complete all routine repairs within 10 working days.