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Right to Repair

A Scottish secure tenant is entitled to have a qualifying repair carried out to the house which he/she is a tenant. The types of repair and the timescale (working days) within which they require to be completed are detailed below. A working day is one which is not a public holiday or a Saturday or Sunday. The provisions of the Right to Repair scheme are not intended to replace any existing arrangements that are in place to provide an emergency out of normal working house response to repairs requests The scheme provides tenants with the right to instruct urgent repairs if the Association has failed to carry them out within a specified period. Small repairs are covered each costing up to the maximum of £350 which, if not completed within a reasonable time, may jeopardise the health, safety or security of the tenant, the public or the property. The landlord may consider that the repair requires to be pre-inspected to ascertain if the repair is a qualifying one. Qualifying repairs are those which are considered to be of particular concern to tenants and likely to cause distress if they are not done quickly.

STATUTORY RIGHT TO REPAIR

You have the Statutory right to have small urgent repairs carried out within a set timescale.  The statutory Right to Repair (RTR) was introduced under the provisions within the Housing (Scotland) Act 2001. The Regulations came into force on 30th September 2002.
This is called the ‘Right to Repair’ Scheme. These repairs and the maximum timescales within which they should be completed are as follows:


Qualifying Repairs under RTR scheme

Statutory timescale to complete repair (working days)

Blocked flue to open fire or boiler

1

Blocked or leaking foul drains, soil stack or toilet pan where there is no other toilet in the house

1

Blocked sink, bath or drain

1

Loss of electric power

1

Partial loss of electrical power

3

Insecure external window, door or lock

1

Unsafe access path/step

1

Leaks or flooding from water or heating pipes, tanks, cisterns

1

Loss or partial loss of gas supply

1

Loss or partial loss of space or water heating where no alternative heating is available

1

Toilet not flushing where there is no other toilet in the house

1

Unsafe power or lighting socket, or electrical fitting

1

Loss of water supply

1

Partial loss of water supply

3

Loose or detached banister or hand rail

3

Unsafe timber flooring or stair treads

3

Mechanical extractor fan in internal kitchen or internal bathroom not working

7

When you report a repair, we will inform you if it is a qualifying repair. If a repair qualifies under the scheme the association will:

If our usual contractor has not started the repair within the set time you have the right to either:

PLEASE NOTE: The Right to Repair does not apply if access has not been made available or there are exceptional circumstances out with the control of the association making it impossible to complete the repair within the maximum timescale.